Purchase / Refund / Cancellation Policy

This policy covers paid enrollments/purchases, payment outcomes, receipts/invoices, cancellations, and refunds.

• Prices are displayed in Pending confirmation (TBD).
• Taxes and any additional fees (if applicable) are shown before payment confirmation.
• Any bank/payment-provider charges outside our control may apply.

After payment, the Service may display:

• Success: access is activated; receipt/invoice is issued and/or emailed
• Fail: access is not activated; you can retry payment
• Pending: payment is being verified; access may remain inactive until confirmed; the Service will provide next steps (recheck/wait/contact support)

Receipts/invoices (where applicable) can be downloaded from the relevant receipt page and may be sent to your registered email.

Our refund/cancellation rules are to be confirmed (Pending confirmation (TBD)) and will be published here before go-live.

UK consumer note (digital content): where digital content is supplied immediately, we may ask you to consent to immediate access and acknowledge that this may affect cancellation rights under UK consumer rules for digital content.

• Support channel: Help Center / Pending confirmation (TBD)
• Required information: account email, order ID, reason
• Processing timeline: Pending confirmation (TBD)
• Refund method: original payment method where possible

Where a chargeback/dispute is raised, we may suspend access while the dispute is investigated.